PlanetDrugsDirect.com
has received the following 52,579 ratings and reviews from actual paying customers.
Customer Reviews
52,579
4.7 out of 5 stars
| 5 star |
|
43,571 |
| 4 star |
|
6,530 |
| 3 star |
|
1,087 |
| 2 star |
|
543 |
| 1 star |
|
642 |
Dolores Kuhlman - Jan 28th, 2026
Roz Janowski - Jan 28th, 2026
Customer Service is outstanding. I found Planet Drugs a few years ago, referred to others. IF you have pharmacy questions, they have excellent staff.
David - Jan 28th, 2026
Delayed due to changing tariff issues. Communication should have been better, but RX finally got sent and received at an increased price.
Charles Rodgers Kentucky/USA - Jan 28th, 2026
Canada has worked with me for over a decade and I have never experienced anything from them but fast, and cordially friendly service. In all these years, I had one problem arise recently and it was because the shipping carrier lost my package that was order through Planet Drugs. Planet Drugs quickly saw to it that my order was replaced and removed the billing for the lost package. If you want good, caring, and efficient service I strongly recommend Planet Drugs Direct.
Bill - Jan 28th, 2026
I chose Planet Drugs for the discounted prescriptions. The last person I spoke with on the phone was rude and told me my prescription cost has increased by $58.00 + Tax + shipping and handling. They no longer deal with the maker of my prescription in India so, my prescription price went up. Again, I chose Planet Drugs to pay less for my prescriptions. What happened to the discount???
Merchant Response
With U.S. import changes started on August 29, 2025 (removing the exemption for goods under $800), some orders may see higher costs, longer shipping times, or limited availability. Because of this and higher volumes, price match is temporarily paused, but we’ll keep working to bring you the best prices we can.
Jerry Stuenkel - Jan 27th, 2026
After not getting the first shipment didn't come for 10 weeks. The replacement came in less than a week.
Kris Lasserud - Jan 27th, 2026
Sup happy a friend told me about you. My mother's medication is now a much less expensive generic not possible in the US and you have been so easy to communicate with. Really appreciate your flexibility during unfamiliar tariff time to work with us on early renewal!
RHONDA HUNTER - Jan 27th, 2026
I have been a customer for 20 years and have been happy but the last couple years your customer service has gone way down. I was never told there was a problem with my order or that someone is not mailing orders and have caused me to go without medicine for a month at a time when I order at least 2 months ahead of time. Then when I let you know you really don't care and tell me to get samples. There are no samples so I am doing without medicine because of you not informing me
Merchant Response
We appreciate your patience and for speaking with our loyalty team to have this resolved for you! We look forward in continuing to provide you with great service and savings!
Jackie Kapopoulos - Jan 27th, 2026
Joan Jutz - Jan 26th, 2026
Am so thankful I can get better pricing than my insurance on my Eliquis. Nice to deal with Planet Drugs.