DrugMartDirect.com
has received the following 22,713 ratings and reviews from actual paying customers.
Customer Reviews
22,713
4.81 out of 5 stars
| 5 star |
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20066 |
| 4 star |
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1811 |
| 3 star |
|
345 |
| 2 star |
|
160 |
| 1 star |
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313 |
philip Weinstein - Jun 12th, 2020
Would be 5 stars-- except for the lack of tracking on orders.
Pat - Jun 12th, 2020
Was with a different CA drug pharmacy but switched to DrugMartDirect, had a lower price. Been with them over a year now, excellent customer service, efficiency and mail delivery. Very well pleased!
Bill O. - Jun 12th, 2020
great customer service
Gordon Small - Jun 12th, 2020
China virus has greatly affected their shipping.
Mark - Jun 12th, 2020
The prices are better than any other online supplier but the extremely long delivery time is terrible.
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Kathie - Jun 12th, 2020
Excellent service and good prices on most drugs
Eric Thorwaldson - Jun 12th, 2020
The reason I didn’t give better is because I ordered some eye drops in April and I still don’t have them yet. I’m getting calls about time to order a refill before I’ve received the initial order. Two months is too long.
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Eleuthere Poumakis - Jun 12th, 2020
Nothing received yet
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Anne Flamm - Jun 12th, 2020
The company's automated reminders and personal follow up is impressive, and its prices for a dog heart med that has had some problems with scarcity have been the lowest. However, I am still waiting for an order entered on April 20, and today is June 12. I was informed at the outset a delay was likely due to Covid-related issues, but the 4-week delay is now described as an 8-week delay. I suspect the international scope of the company's operations can offer a cost benefit, but under current conditions getting medication to the US from Mauritius by way of Singapore and then I believe Germany isn't functional.
Donald Rauch - Jun 12th, 2020
I paid for some life preserving medicine back in early April. In the United States this medicine costs $500 for a month supply. I went to DrugMart because I could get the same medicine for $150 for a three month supply. However DrugMart has not provided me with the medicine I have paid for. Since I need the medicine to stay alive I am having to spend the $500 for the last two months because DrugMart failed to provide me with the drug I paid for. ??????????
Merchant Response
Hi Donald, Please note that we're currently quoting up to 8 weeks for delivery. The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.