DrugMartDirect.com
has received the following 22,713 ratings and reviews from actual paying customers.
Customer Reviews
22,713
4.81 out of 5 stars
| 5 star |
|
20066 |
| 4 star |
|
1811 |
| 3 star |
|
345 |
| 2 star |
|
160 |
| 1 star |
|
313 |
Leonard palatnick - Jun 15th, 2020
I submitted two prescriptions at the beginning of April. It is about one and a half months and still have not received them
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Melanie Tarica - Jun 15th, 2020
Excellent service, my only complaint is if you and your husband both have prescriptions, you both have to pay shipping which is very high.
Merchant Response
Hi Melanie, If both you and your husband order at the same time you would only need to pay 1 shipping cost!
Rebecca - Jun 15th, 2020
Very helpful people who made my first order easy. Fast service and you cannot beat the price. What I needed was not in my policy’s formulary so was very expensive. I saved over half. Yay. I’ll be back should the need arise. Thank you. ??
John Mailloux - Jun 15th, 2020
Great prices but deliveries take too long!
George Bruner - Jun 15th, 2020
Great service and pricing. I am very pleased that I found this company.
Jerry Brassfield - Jun 14th, 2020
Great people to do Business with. Thank you.
Virgil Reschke - Jun 14th, 2020
I have used Drugs Direct of Canada for 3 or 4 yrs and have been very satisfied thus the 5 star rating, but I now have experienced an unsatisfactory condition. I was notified April 17, 2020 that my order had been shipped and because of COVID-19 expect 6 to 8 wks delivery. I called last week and they have no way of tracking item and don't know it's status, where it's at been shipped etc. we are now almost to the 9 wk time period and no meds and am about to run out. Will have to get another prescription and have filled locally and out of pocket cost is greater and have already paid for the order from Drugs Direct. Not pleased
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Susan - Jun 14th, 2020
It took over 10 weeks to get my medication. I understand the pandemic is causing issues but that's a long time to wait. I was thinking 8-10 weeks but this was harsh. I will continue to order my inhalers there as they are unaffordable in the States but my other medications are cheaper locally when shipping and extra charges for the pandemic are factored in.
Dianne Williams - Jun 14th, 2020
I never recieved my order. :(
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Marilyn Henderson - Jun 14th, 2020
With most US companies giving discounts due to COVID 19, DrugMartDirect added a $5.00 shipping SURCHARGE to the usual $9.95 charge and then proceeded to take 7 weeks instead of the usual 2 weeks to arrive. They they called to say a refill was due even though my order still hadn’t arrived!! Time to find another pharmacy!
Merchant Response
Thank you for taking the time to leave us a review. Please note that the shipping surcharge is a temporary measure due to increased shipping costs. This is caused by a reduction in overall commercial air traffic.