DrugMartDirect.com
has received the following 22,713 ratings and reviews from actual paying customers.
Customer Reviews
22,713
4.81 out of 5 stars
| 5 star |
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20066 |
| 4 star |
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1811 |
| 3 star |
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345 |
| 2 star |
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160 |
| 1 star |
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313 |
Linda G. - Jun 17th, 2020
The customer service department is great however I am having difficulty in getting my medications in a timely manner. I order a generic of Symbicort that is taking 2 months to receive. I am hoping that I receive it soon because I am on my last inhaler. I have to have the medication in order to breath. This is a shame because my doctor doesn't want me to change inhalers at this point because the generic is slightly different than the brand name (Symbicort).
Merchant Response
Thank you for taking the time to leave a review! Please note that your order was shipped out April 30th and we're currently quoting up to 8 weeks for delivery. The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Tonya schuster - Jun 16th, 2020
I placed my order for my meds on 4/21 and still don’t have them!!!So irritating, when you have a debilitating Disease and have to go with out.
Merchant Response
Thank you for taking the time to leave a review! Please note that your order was shipped out May 2nd and we're currently quoting up to 8 weeks for delivery. The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Berk Biddle - Jun 16th, 2020
It has been many weeks since my prescription was filled and shipped, but I have still not received it. I hope it arrives shortly.
Merchant Response
Thank you for taking the time to leave a review! Please note that your order was shipped out May 2nd and we're currently quoting up to 8 weeks for delivery. The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
John McWilliams - Jun 16th, 2020
Product is good when it finally arrives. Delivery is way too slow from order time.
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
John Scholz - Jun 16th, 2020
You guys are terrific- this covid garbage and its attendant delays have been a real pain in the ass but I understand that isn't your fault.
Catherine Mears - Jun 16th, 2020
I was very satisfied for a long time. My last order changed satisfaction to anger! Eight weeks is UNACCEPTABLE as a lag from order to delivery! Even worse was the time it took to place my last order. Your rep was clearly not at home in the English language. Every step was agony for me! I can be very patient but had reached a boiling point by the time the order was complete, at which point I was informed that the lag between order and delivery would be 8 weeks rather than the usual 3 to 4!!! I then informed the rep that I would NOT be reordering again!!! Catherine Mears RN BSN
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
david rosenstein - Jun 16th, 2020
the ordering process was easy, uploading documents was also and extra benefit I received my first prescription within 3 weeks, it came form Canada. unfortunately my 2nd prescription, from mauritius has not arrived yet still waiting, now 5 weeks
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Susan Volpe - Jun 16th, 2020
I placed and paid for a refill of a prescription on March 14, 2020. I still have not received any medication. I was forced to get another prescription from my doctor and fill it locally at a cost of $2.00 more per pill. I was told COVID 19 played a major part in this delay. June 16, 2020
Merchant Response
Thank you for taking the time to leave us a review! Please note that your order was shipped out April 30th and we're currently quoting up to 8 weeks for delivery. The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Terry Endow - Jun 16th, 2020
Not only gave extra heads up time to account for slower delivery during Covid crisis, but found a better price after I paid, and gave me credit towards my next prescription. Absolutely the best. Wish we had a company like this in the US.
Victoria Scholefield - Jun 16th, 2020
Everyone I worked with was helpful. The problem is I still have not received my medication! Help please
Merchant Response
Thank you for taking the time to leave us a review! Please note that your order was shipped out April 30th and we're currently quoting up to 8 weeks for delivery. The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.