DrugMartDirect.com
has received the following 21,584 ratings and reviews from actual paying customers.
Customer Reviews
21,584
4.81 out of 5 stars
| 5 star |
|
19083 |
| 4 star |
|
1717 |
| 3 star |
|
327 |
| 2 star |
|
148 |
| 1 star |
|
291 |
Francis J Magrogan - Dec 7th, 2025
It was a very long telephone wait. But good service when agent finally came online.
Merchant Response
We apologize due to the high volume in calls we weren't able to answer in time! Feel free to use our chat lines on the main website and even on Facebook! We look forward to hear from you soon!
john kearny - Dec 6th, 2025
Courteous, helpful and so far, the medication has been received in a timely manner.
Paul Newton - Dec 6th, 2025
Never received paid for order now to replace it I need to pay again. No thanks
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you. Update: Thank you for your patience! Our Loyalty Team has attempted to reach you several times but hasn’t received a response. For further assistance, please feel free to reach out to us — we’re happy to help.
Mike Borman - Dec 6th, 2025
Always get my prescription on time. Good prices. Good communication.
Judith A Scheiben - Dec 6th, 2025
always prompt, courteous and pleasant to work with
Dennis - Dec 6th, 2025
Very good service and product at a fair price.
SIOUX - Dec 6th, 2025
One of the finest, quality, prescription drug company's I have dealt with so far! Everything is precise, and shipped on time, and with a smile on there face. They call to renew and take care of there customers. 5 Star Plus.
WB - Dec 5th, 2025
My doctor gave me information on 2 Canadian pharmacies to allow prescrip savings. One was DrugMart Direct. Place an order on Oct 7th...still not delivered. I had read & understood info on tariffs, shipping times, etc. But shipment arrived in Los Angeles USPS facility from UK on Nov 1 and apparently is still there with no further updates. Have had 3 chat conversations & a customer service call to try to get DM Direct to track or find shipment or provide refund of my $140. Was told in first chat in Oct that shipment was on its way & should arrive in a few days. Was told in customer service call they had to wait until 6 week window was over. It is now two days short of 8 weeks and they are now telling me to wait another week and contact customer service. Ordered from the other online pharmacy on Oct 27th and received same prescript from UK in mid-November. Point is...the package is obviously lost/retained by USPS and DM Direct doing nothing about it...beware of this poor service.
Merchant Response
Thank you for taking the time to leave us a review! Shipping should only take 2-6 weeks (Due to the changes to U.S. import regulations back in August 2025) from the date you're notified that your order has been shipped out. If your order has exceeded this time frame please give us a call so we may work out a solution for you.
Bill - Dec 3rd, 2025
Renelle provided very prompt and excellent response to my questions! Thanks for the professional, friendly and quick communication!
Merchant Response
Thank you for the kind words! We will ensure your compliment is passed on to Renelle!
drs - Dec 2nd, 2025
Great Service --- and Excellent Prices