PlanetDrugsDirect.com
has received the following 53,014 ratings and reviews from actual paying customers.
Customer Reviews
53,014
4.74 out of 5 stars
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Joe - Apr 17th, 2020
My shipment of omeprazole was seized by the US Food and Drug Administration at the Los Angeles Airport. So now I have paid for medicine that is "subject to administrative destruction." First time this has happened and I was a satisfied customer before this incident (April, 2020). I will be asking Planet Drugs Direct refund.
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Joseph Lucci - Apr 17th, 2020
Good prices BUT medications come from India and are VERY S-L-O-W TO ARRIVE.
Theresa - Apr 17th, 2020
I placed an order for 2 meds on 3/16/20. Received one in about 2 weeks. The other that I can supposedly track, is no where to be found. At the time I placed my order, there was NOTHING on this site about 8 weeks shipping time, only that your phones were overloaded. I spoke with a customer service agent about a week and a half ago and was advised I can reorder but only have 30 days after my last order. I looked at ordering today, and the price has now DOUBLED!! Price gouge much? It's now almost the same cost in the US for a better medicine. I'm sure you'll blame the pandemic even though my meds in the US haven't gone up in price. So disappointed.
Merchant Response
Please noted due to dispensary closures and the decreasing reliability of international mail due to the Coronavirus pandemic, both processing and delivery of orders is delayed. We know how important your medication is and we are trying our best to provide good value amidst Pharmacy closures.
Brenda Auger - Apr 17th, 2020
I ordered on 3/13/20 & my money was taken out & 4 weeks later I’m still waiting & no word. In the past it always took a while but I at least heard something.
Merchant Response
We sincerely apologize for the delay with receiving your order. Please understand that we are doing all we can to process orders as quickly as possible. At the time you had placed your order, there had been no identified shipping disruptions. However, due to dispensary closures and the decreasing reliability of international mail due to the Coronavirus pandemic, both processing and delivery of orders is delayed.
whitehorse - Apr 17th, 2020
I placed an order for a pricey prescription on 13 march 2020 and I still have not received it. In fact, based on the tracking, it has been sitting in Frankfurt Germany without movement at all for over 2 weeks. I know that we are living in extraordinary times, but Planet Drugs was happy to take my money immediately and not deliver my prescription. We are talking about a tiny box that weighs about 2 grams; I am certain that it can fit into the cargo hold of any plane coming to the USA. Planet drugs needs to do MUCH BETTER. One unhappy customer!!!!!!!!!!!!!!!!!!!!!!!!!!
Merchant Response
We sincerely apologize for the delay with receiving your order. Please understand that we are doing all we can to process orders as quickly as possible. At the time you had placed your order, there had been no identified shipping disruptions. However, due to dispensary closures and the decreasing reliability of international mail due to the Coronavirus pandemic, both processing and delivery of orders is delayed.
Yon Kim - Apr 17th, 2020
I am sorry to inform you that I have not received my order as of today.
Merchant Response
We sincerely apologize for the delay with receiving your order. Please understand that we are doing all we can to process orders as quickly as possible. At the time you had placed your order, there had been no identified shipping disruptions. However, due to dispensary closures and the decreasing reliability of international mail due to the Coronavirus pandemic, both processing and delivery of orders is delayed.
Larry Culbertson - Apr 17th, 2020
You save me a ton of money a year, because I can get the heart med I need in generic form overseas which isn't available here in the U.S. And the whole online ordering works like a charm! Thank you SO much!
Marjorie Ostrowski - Apr 17th, 2020
I wouldn't be able to afford to get my medicine in the US. PlanetDrugsDirect makes it possible for me to get the meds, and they work just the same as the ones I previously got the in the US. Thank you.
Leslie - Apr 17th, 2020
Every person I’ve had the pleasure of speaking with is nice, knowledgeable, and more importantly, will either find an answer to shift me to someone who does know. Thank you.
Kathleen and David Heatherly - Apr 17th, 2020
We know there is a pandemic but were are very concern the with process as your company it not prepared enough to handle medication during this pandemic. My husband has two medication that have been already paid and taken out of our banking account but was told will probably will not get this medication for another eight weeks. Which means we will have to get a prescription from are doctors which is going to cost more money to purchase. We are on a fix income and this will not be easy. I feel there should be some compensation to us. And if for some reason the medicine is cheaper in the US. We will be cancel this account. Thank you.