PlanetDrugsDirect.com
has received the following 53,014 ratings and reviews from actual paying customers.
Customer Reviews
53,014
4.74 out of 5 stars
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43950 |
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6559 |
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1094 |
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548 |
| 1 star |
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657 |
Carey Boissy - Apr 22nd, 2020
Always extremely professional. You are always able to talk to a live customer service agent and they never rush you off the phone. They listen to your concerns and have gone above and beyond to investigate and get answers for my concerns during the shut down of plants during the Covide-19 pandemic. They sent me text alerts to notify me when med was shipped, just as promised. We wouldn’t be able to afford my daughters med without them! Can’t praise them enough!
Bev - Apr 22nd, 2020
It takes too long to receive the prescriptions. I have been waiting about one month.
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Mary Louise Smith - Apr 22nd, 2020
I ordered my medication as usual. They switched countries they ship it from. Instead of UK it was New Zealand. The FDA of USA stopped the package and said because I can get this medication in USA they wouldn't let it through and destroyed it. They also said because the package didn't say Rx only on it, it couldn't come in. They wanted everything labeled Rx only, even the small blister packs.
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Rita - Apr 22nd, 2020
PlanetDrugsDirect.com does an excellent job of order and fulfillment. Their list of available drugs is extensive, prices are very good, customer service is excellent. I'm a happy customer.
Renee Jeske - Apr 22nd, 2020
The customer service is great as are the prices. They say shipping is two to four weeks but I always get my prescriptions in a week.
Jamie G - Apr 22nd, 2020
Have used for years and I am impressed with there customer service.
Joel Mendel - Apr 22nd, 2020
My order from March 9,2020 has not arrived yet. Please investigate. Thank you.
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
Benny McMahan - Apr 22nd, 2020
I ordered a prescription and it was shipped on March 19. On Monday April 13 I called and was told to call back on Monday April 20. I waited until today April 22 and called, now I am told that it may take eight total weeks before anything can be done, in the mean time I am without my medication. I don't understand why there is no tracking process. Since this is the new standard I will not be ordering from Planet in the future.
Merchant Response
We sincerely apologize for the delay with receiving your order. Please understand that we are doing all we can to process orders as quickly as possible. At the time you had placed your order, there had been no identified shipping disruptions. However, due to dispensary closures and the decreasing reliability of international mail due to the Coronavirus pandemic, both processing and delivery of orders is delayed.
Anna Marie Meyer - Apr 22nd, 2020
I have had considerable difficulty getting my most recent prescription filled and have not received it yet.
Charles rodebaugh - Apr 22nd, 2020