PlanetDrugsDirect.com
has received the following 53,005 ratings and reviews from actual paying customers.
Customer Reviews
53,005
4.73 out of 5 stars
| 5 star |
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43941 |
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6559 |
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1094 |
| 2 star |
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548 |
| 1 star |
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657 |
thomas Royle - Sep 16th, 2020
Denise - Sep 16th, 2020
GREAT customer service from online ordering to the phone representatives that are available to assist when needed. Highly recommend PlanetDrugsDirect.
Valerie - Sep 16th, 2020
Very prompt, accurate service
Lisa - Sep 16th, 2020
I understand mail service has an affect on us getting Rx in a timely manner but your customer service people are very difficult to understand. Add to that they change the shipment and deliver time in the same conversation. Maybe they need to know us in the States can follow a conversation faster then they change it. I stopped recommending PDD to friends because of this dishonesty.
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
John Brown - Sep 16th, 2020
Great to do business with. Great prices and service.
ppr714 - Sep 16th, 2020
Excellent prices and customer service!
elizabeth rivera - Sep 16th, 2020
YOU'VE GOTTEN PROGRESSIVELY MORE EXPENSIVE, SOME TIMES YOU DONT HAVE MY MEDS THERE & I'VE HAD TO WAIT. DECIDED TO GO LOCAL IN THE UNITED STATES. THANK YOU FOR YOUR SERVICES IN THE PAST, BUT WILL NOT BE DEALING WITH LYOU LANY LONGER. ELIZABETH RIVERA
Richard D Prudlo - Sep 16th, 2020
I have been a loyal customer for seven years, however, the last two have become a serious disappointment. Skipping over several earlier issues, I have currently waiting for a shipment (Ordered on August 2). Yes, that is 45 days or nearly seven weeks ago. It has been sitting in Frankfort, Germany since August 26th (Three Weeks). DHL, the carrier has no interest in giving any information, and Planet Drugs claims they can't either. Even if it is ever shipped out of Merkeland there is no way of tracking its progress due to Plant Drugs dropping USA tracking. So What do I now have to do? Go pay triple the cost and then pay more if the stinking shipment ever arrives. My only act will then be to go somewhere else and I suggest others do the same.
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
Dan - Sep 16th, 2020
Responsive to all calls and delivery beats quoted time.
fred krebs - Sep 16th, 2020
Fair prices. Service needs major improvements.