DrugMartDirect.com
has received the following 22,663 ratings and reviews from actual paying customers.
Customer Reviews
22,663
4.81 out of 5 stars
| 5 star |
|
20020 |
| 4 star |
|
1809 |
| 3 star |
|
345 |
| 2 star |
|
160 |
| 1 star |
|
311 |
Jerome Reyer - Aug 11th, 2020
Great prices. Great service
Curtis Hedrick - Aug 11th, 2020
Good pricing , but when you call to ask for a update all you get is it takes 8 eeeks I know it takes longer but I would like to just know where my prescriptions are , and the shipping service is terrible they never update their system this is annoying and very stressful when you are needing your medicines to survive.
Merchant Response
Thank-you for taking the time to leave us a review! The COVID-19 pandemic has wreaked havoc on global supply chains, logistics and has created processing delays. Although our organization was impacted in many ways, we can confirm that the vast majority of customers have received their orders placed during the pandemic – albeit with longer than normal shipping time frames. We are staying on top of government regulations in each of the jurisdictions we conduct business in and believe that our service has been restored to normal with very few exceptions.
john king - Aug 11th, 2020
I have used DrugMartDirect several times in the past and always with good result, HOWEVER this last time has been very, very disappointing. I made my order on June 10, 2020. It is now Aug 11 and I still have not received my Rx. According to tracking info, my order has been setting at JFK's sorting center since Aug 1 (trackin # UV377286532DE). Prior to that, it sat in several locations from Asia to Frankfurt for weeks on end. My supply of Xarelto should have been sufficient to last me until my order came in, but is now exhausted. I have 3 pills left and I seriousl doubt that my order will come in before my supply is gone. WHAT THE HELL ?? When I call DrugMartDirect - I am given the runaround. I want some satisfaction and to be made whole!
Merchant Response
Thank you for expressing your concern! We have forwarded your review to our Loyalty Team so they can look into it and follow up with you.
D Murphy - Aug 10th, 2020
Up to mid June 2020 I would give you 5 stars. Then I was told that you were not price-matching, which caused me the inconvenience of switching to another supplier for a considerable saving. You're $10 Covid surcharge was not welcomed either.
Merchant Response
Thank you for taking the time to leave us a review. Please note that the shipping surcharge is a temporary measure due to increased shipping costs. This is caused by a reduction in overall commercial air traffic.
Laura Burke - Aug 10th, 2020
Outstanding customer service ...the response time to email questions was excellent.
Richard Jackel - Aug 10th, 2020
Good service at a good price.
Barb Tucker - Aug 10th, 2020
Marti Babbitt - Aug 9th, 2020
Great customer service
LOrna Fear - Aug 9th, 2020
Fast service, much-appreciated reminders about refills due. Great prices too!
Marilyn Seymour - Aug 8th, 2020