DrugMartDirect.com
has received the following 21,629 ratings and reviews from actual paying customers.
Customer Reviews
21,629
4.81 out of 5 stars
| 5 star |
|
19125 |
| 4 star |
|
1720 |
| 3 star |
|
327 |
| 2 star |
|
148 |
| 1 star |
|
291 |
David McCarry - Oct 15th, 2025
Bait and switch. I have a written prescription from my veterinarian for generic Fluticasone HCA 125 mcg. My lucky day, DrugMartDirect.com lists that generic medication for only $81.18 for 360 doses. It ships from Australia. The roadblocks start when I call to order. So sorry sir, it doesn't say it anywhere on our website, but we won't ship that med even though it's exactly what your vet's written prescription calls for. For you, we will ship a different Fluticasone HCA 125 mcg generic from New Zealand that is $130.76 for 240 doses. So sorry sir, I do agree that the New Zealand generic for a higher cost isn't even listed anywhere on our website. Can I take your order for the New Zealand generic with your checking account info? No, you may not.
Merchant Response
With U.S. import changes started on August 29, 2025 (removing the exemption for goods under $800), some orders may see higher costs, longer shipping times, or limited availability. Because of this and higher volumes, price match is temporarily paused, but we’ll keep working to bring you the best prices we can.
Brenda Rhymes - Oct 15th, 2025
I would normally give Drug Mart Direct 5 stars, but I recently sent my new RX for this coming year to Canada Pharmacy because it was $10 cheaper per RX -just to learn now they have apparently merged according to this email. I wasn’t notified of the merger. Why aren’t the prices the same @ both Pharmacies? This is annoying! I was recently told that DMD couldn’t do price matching & now their the same company… I hope they strive to earn 5 stars again. I do appreciate the cheaper prices!
Merchant Response
With U.S. import changes started on August 29, 2025 (removing the exemption for goods under $800), some orders may see higher costs, longer shipping times, or limited availability. Because of this and higher volumes, price match is temporarily paused, but we’ll keep working to bring you the best prices we can.
Richard Burns Prescott Valley, AZ, USA - Oct 15th, 2025
The other day, your automated system cold called me out of the blue for a refill order. It then said it was putting me on hold for the next agent, (One was not already ready???). I sat there 10-15 minutes waiting, then hung up. Really, to call and not have someone ready, and expect us to wait that long????????
Merchant Response
We apologize due to the high volume in calls we weren't able to answer in time! Feel free to use our chat lines on the main website and even on Facebook! We look forward to hear from you soon!
Kevin - Oct 15th, 2025
Consistently Outstanding Customer Service
Ms Bernie - Oct 15th, 2025
I am very pleased in the way that DrugMart has handled my prescriptions. They have been received very timely and they are easy to order from.
Carl - Oct 15th, 2025
Very easy to communicate and very efficient. I've been buying throught Drug mart Direct for about 3 years and have recommended them to several friends.
Doug Byrd - Oct 15th, 2025
Dave Campbell - Oct 15th, 2025
Reliable, honest, on-time delivery
A. Mannino - Oct 15th, 2025
Was very happy with DrugMartDirect until the tariffs came around. They messed up on an order that was put in before tariffs and it never got in. Have been delayed now 2 months. Did not have any alternative sources until early October at cost 2x’s I found elsewhere.
Merchant Response
With U.S. import changes started on August 29, 2025 (removing the exemption for goods under $800), some orders may see higher costs, longer shipping times, or limited availability. Because of this and higher volumes, price match is temporarily paused, but we’ll keep working to bring you the best prices we can. Update: We appreciate your patience and for speaking with our loyalty team to have this resolved for you! We look forward in continuing to provide you with great service and savings!
Linda Cannon - Oct 15th, 2025
Like very much